F.A.Q

WHAT MAKES A GOOD PHOTO?

1.Make sure your photo has good lighting – enough to see the details of your loved one’s/pets face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
2.A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!
3.Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.

CAN I PREVIEW HOW MY PRODUCT WILL LOOK?

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one's/pets face, but rest assured that if there are any issues, we’ll send you an email for a new image.

DO YOU CROP THE PHOTOS FOR ME?

We crop the photo for you! Just send us a high-quality, clear, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!
If your pet(s) or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

I HAVE A DIFFERENT ORDERING/PAYMENT QUESTION

If we were unable to answer your questions here, please contact us at email service@lifellx.com! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

WHAT IS YOUR CHANGE/CANCELLATION POLICY?

We will be happy to help you change your color, size, picture, or cancel/refund the order. If you want to cancel the order, please contact us within 24 hours. Unfortunately, once your order has been processed and/or shipped, we cannot cancel/change it. Otherwise, you will have to wait for the item to arrive before returning it to us.
If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.
Please review our Return Policy here if you have other questions regarding this subject.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

Please review our Payment Terms.

I HAVE A DIFFERENT ORDERING/PAYMENT QUESTION

If we were unable to answer your questions here, please contact us at email service@lifellx.com! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

When Will My Order Ship?

Orders are usually processed and shipped within 1-7 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
Total Delivery Time = Processing Time + Shipping Time

HOW MUCH IS SHIPPING?

Standard shipping fee is USD6.99. We offer Free Shipping for any orders over USD49.99.

DO YOU SHIP INTERNATIONALLY?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.
NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

How Do I Cancel An Order?

If you want to cancel the order, please contact us within 12 hours. Unfortunately, once your order has been processed and/or shipped, we cannot cancel it. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Lifellx reserves the right to deny any return request.

Customers will only be charged once for shipping costs (this includes returns), no-restocking to be charged to the consumers for the return of the product. For orders over US $99, customers need to pay for return costs; for orders under US $99, shipping costs of return needn't be paid by customers. Original shipping charges are not refundable.

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)

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